Refund policy

Customer satisfaction and product clarity are our top priorities at Rang e Moti.

1. Returns & Exchanges Criteria:
We accept returns or exchanges within 7 days of parcel delivery only under the following circumstances:
- Received incorrect bead sizes, colors, or specifications compared to your order confirmation.
- Received physically damaged or broken items upon transit.

2. Non-Returnable Items:
- Items that have been cut, altered, strung, or used after delivery.
- Change of mind after the order has been delivered correctly according to specifications.

3. Process for Damaged / Wrong Items:
- Please record an unboxing video or take clear pictures of the parcel upon arrival.
- Share the pictures/videos along with your Order ID on our official WhatsApp (+92 319 4050916) or email us at khizerhayat8889@gmail.com within 48 hours of delivery.
- Once verified, we will dispatch a replacement parcel or issue a store credit / direct refund via JazzCash / EasyPaisa / Bank Transfer.